1. Invalid codes
If a code cannot be activated for a reason that is not the customer’s fault, report it within 7 days of delivery. We replace it free of charge or refund its value.
2. Activated codes
Codes that have been activated, or that were disclosed or distributed by the customer, cannot be returned or refunded.
3. Cancellations
Orders can be cancelled with a full refund before codes are delivered. After delivery, unused and undisclosed codes may be returned only if the agreement allows it.
4. Refund method
Refunds are paid by bank transfer to the customer’s company account within 15 business days of approval, with an adjusting invoice where required.
5. How to request
Email [email protected] with your order reference and the affected codes.